Scott Melanson

Verizon Business Group, Director, Digital Client Experience Group
Featured Speaker

Scott Melanson began his career as a software engineer with Verizon’s predecessor NYNEX in 1998. Over the past 24+ years Scott has progressed to higher levels of management and at the same time increased scale and scope of responsibilities in support of numerous Verizon business units. Currently, Scott Melanson is the Director providing end-to-end leadership and oversight to the Verizon Partner Solutions group that ‘think tanks’, creates, designs, tests, launches and maintains the group’s information technology systems, applications and data management. He currently is leading efforts to reinvent Verizon’s Customer Digital Experience to revolutionize and simplify all processes from customer shopping through Verizon delivery of strategic products and services across the portfolio. In addition, Scott’s team provides ongoing support to the VPS embedded systems and applications providing continual refinement, upgrades and improvements across all operational platforms that supports the VPS customer base.

Prior to his transition into the Client Services organization in October of 2014, Scott held various roles spanning 21 years in the Information Technology organization with varied responsibilities spread across many functions. His last role in this IT group was as an Executive Director of Information Technology in a program management role supporting Wholesale, Enterprise, and Provisioning organizations. Here Scott provided the leadership and direction to develop and implement cost-effective solutions to advance the organization’s technologies and improve their competitive advantage for Verizon in the marketplace. Under Scott’s direction, his IT team was responsible for partnering across the business client groups to ensure alignment on key program priorities and the development of strategic program roadmaps. His team would coordinate IT software development lifecycle activities, drive on-time delivery of projects, and establish frequent communications to all levels of management on program status.

Melanson has a Bachelor of Arts degree in Mathematics from Western New England College. He is a past recipient of Verizon President’s Award for the implementation and support of Mobile Workforce National Consolidation and the eCo-eSystem’s applications. Scott is based out of Massachusetts.