Bertrand has been with AT&T for 27 years, and held a variety of positions, in AT&T Labs Research; as head of international engineering in the outsourcing arm of AT&T; as head of pricing and contracting and pre-sales solutioning; as assistant vice-president for access strategy and planning, worldwide; and most recently as head of technology management for AT&T’s international division. He is managing the development and deployment of AT&T’s international capabilities, spanning the access acquisition, system development and network presence, and is aligning it with the capabilities required to support the products that AT&T is selling to its customers internationally.
He has been one of the driving forces within AT&T around the development of the concepts that led to the LSO framework and has managed its implementation within AT&T’s international environment. While AT&T’s lead is the adoption of the LSO Sonata API for trading with other carriers is very public, Bertrand’s focus is more on what sits behind the API, and the automation benefits in brings to AT&T’s operation in the end-to-end business processes, from quoting through provisioning, change implementation, trouble management and invoice validation.